Looking for Airsoft Store Reviews? See the Most Trusted Airsoft Stores

i ordered a airsoft pistol about a year ago from them and it still hasn't come. its in pre order status and i cant cancel it because it doesnt qualify for RMA.the pisto; i got was the aap01,

Ordered one of their Mystery Boxes and got a cheap M16A3. Never gonna buy from this garbage site again.

The order was super easy. The prices are very good and its easy to find stuff. The costorm servic is good

Terrible customer service and faulty product. I had ordered an M16A4 around Christmas time, so as expected it took a while to get here, but after I got it, it broke before I even got through one whole midcap. So I called customer service (I guess customer service lines can hang up if they take too long to answer your call) and they said I was still under warranty, and I could send it back. But they wanted me to pay the shipping back... for their faulty product. I guess its because I use inferior bbs??? I told them I use Gameface .20g biodegradable bbs. Why don't they make a list of good bbs that they approve if they are needing good bbs for return? So I just decided to keep the gun and fix it myself, because at least I'll know its being done right.

What a JOKE. These guys arean absolute joke. Worst customer service in the industry. I ordered a blow back pistol on Dec. 16th and knew it wouldn't arrive until after Christmas day and when I spoke to them it was understood that it would be within a few days after. Never got a shipping confirmation nor any word from the company on the status. Decided to call them to find out what the hold up was. They finally answer 2 full hours after their posted opening time. I asked what the status of my order was they informed me that it looked like it was getting ready to ship today... 16 DAYS LATER... 16 days after I placed the order, 8 Business days to ship it and it was still sitting on their desk. Told them to go ahead and process a refund because I can buy the same gun from litterally any other airsoft supplier. Was told they would begin processing a refund and send email confirmation. 4 hours later, no email, text or call. Called them back was told they had to physically retrieve the invoice to begin processing the refund. Really? Not only have they sat on my order for 2+ weeks then you want to make up some BS about a complicated refund process? Seriously bad way to do business. And whats worse is there is no accountability because there is no actual manager and ownership cannot be contacted. Too bad, I'm sure they would love to know how much money they keep running off. Anyway, this was supposed to be a gift for my son and now not only will it not be arriving it's going to take a fight to get my money back. STAY AWAY FROM AIRSOFT GI..Unless you like doing business with lazy, dishonest stoner kids.

After checking several online retailers I went with Airsoft GI. In their ‘about’ section of the website they touted their “We pride ourselves on maintaining inventory accuracy” and “we have set the standard in quality, speed, and customer service”. However my experience has been anything but great. I order my son an airsoft rifle on Tuesday December 15th. This was suppose to be a gift from Santa clause. On Friday December 18th I receive an email stating the item was out of stock and would not be available until 2021. Taking three days to figure out your inventory is unacceptable. What’s even more aggregating is that I have received daily emails from this website trying to sell me additional products. This company has not set the standard “ in quality, speed, and customer service”. I also would not put ‘pride’ in this inventory system. After canceling my order I have since gone to a different online retailer: evike. Hopefully they can help make the Christmas magic where airsoftgi failed.

I ordered an airsoft rifle from them, it came broken. I sent it back, they “fixed” it, and it broke again. I had to replace almost every part inside the rifle. I would not recommend airsoft GI to anybody. They also had horrible customer service. I’m pretty sure I was on a call with a 13 year old.

I've always loved Airsoft GI, from their nice sales and site UI to their Youtube Channel. However, I'd have to say their Customer Service is pretty subpar. Two weeks ago, I called to request an account deletion and got some weird company answer on why that wasn't possible. I asked if I should just provide false info in order to get my info out of their system and got a reply about how that isn't legal or just. I then sent an e-mail to their tech team and I haven't gotten an answer back or an automated verification that my e-mail even reached the correct people (Though it wasn't rejected, so I'm sure they've received it). Just delete my account please, it's my personal info and I no longer use the website. I've been really annoyed with this company since then.

I bought an almost $400 airsoft rifle and bought accessories to go with it. The order came out to be almost $500. When I recieved the gun, the gun's wouldn't work properly. I contacted the rma department send in my gun and when they recieved it they said they experienced none of the problems I had and sent it back. I asked for store credit and was denied. I contacted customer service and was argued with and got no where. The representative was very rude and acted like he could care less. I went over their return policy and they didn't acknowledge it. Do Not Buy From This Company. If you are getting into airsoft buy from any other airsoft company except this one

If you do any research into this company you'll realize they are scam artists. Most of the time you cant get a order from them or contact any customer support. Just go to a better website.

Absolutely terrible company. I have bought from them three times the first time was a good experience... the second time I preordered an item which was a huge mistake. They pushed the release date three times then on Christmas opened the item up for direct buy,when I confronted them they said that preorders only meant you were garunteed to get the item at some point... The last straw was the most recent transaction. I ordered one of their mystery boxes. It came in and was clearly an open box used item that was broken. And now they won't even respond to my email asking for a return or store credit. I would absolutely not recommend this company to anyone

For full transparency: My order was placed at the height of Covid-19's impact so Airsoftgi may not always be this way. This is my first and last experience with them. I recommend shopping at Evike.com or airsplat. I have experience with those sites and they have never let me down. First, like many others, the item I ordered was out of stocked and they didn't let me know until the rest of my order shipped. Honestly, whatever; It happens and this isn't my biggest issue. However, Evike and airsplat have never done this to me. Second, they never picked up the phone. There have been two days where I called 10ish times during their working hours and they never picked up. I was calling about the item that was out of stock to specify a similar product that I'd accept. It took about 4 days of calling everyday to get this issue figured out. About a week later, I was calling again to cancel this order because I found a local shop that had the item in stock and at a lower price. I called a few times last week, 7 times on monday, 3 times yesterday(tuesday), and twice today(wednesday). They picked up today and said they couldn't do anything because the package was shipped this morning. I understand but why wasn't I notified about it when it shipped AND why couldn't someone pick up the phone to cancel the order before it shipped?? I have also reached out by email and have yet to receive a response. Third, the pistol I ordered was broken upon arrival. This is another thing that isn't a huge deal. Broken stuff happens and it's usually the shipping companies fault anyway. I could have lived with the out of stock item and my broken gun if it wasn't such a huge hassle to get a hold of someone to fix the issue. It should take one call and may 10 mins to replace an out of stock item and it should be just as quick to replace a part broken in shipping. This whole experience has been ridiculous. your experience may vary but I don't think that it is worth the risk. Do some research and find a better company to purchase from

Please review all the 1 and 2 star on the reviews. I placed two orders with airsoftgi, in both they waited a few days to tell me that the item I purchased was out of stock. If it was out of stock why did they let me buy it? Then it takes 7 to 10 days to get your money back. In my case it took 10 days. I had to call for them to processes my reimbursement. My advise: Do your homework and buy local or somewhere else! Unless you are willing to WAIT for delivery or to get your money back. Needless to say I am extremely disappointed. I hope anyone that reads this review will benefit from my experience.

worst experience ever had, slow shipping, broken product, no customer service, ever detail shows it is a pure garbage

This company is very unorganized when it comes to shipping for holidays. In order to get your stuff they want you to upgrade and pay anywhere from $50-$100 more to get it. Worst company I’ve ever worked with, and will never shop there again.

AirsoftGI has been my "go-to" place for a very long time. My rifle is from their AirsoftGi Custom Rifle Line-up. I wanted to play air-soft again, however I needed to send my rifle in for repairs as it is their custom rifle. I sent in my rifle in April. Today is July 17th. I have not yet received my rifle, and it is well over the repair time frame. I had received confirmation that my rifle was being worked on and it was completed. I expected it to be sent back to my home and such but, nothing. I decided to email and get an update, they said they needed payment, which is odd because they ask for full credit card info when you purchase the repairs. I called and they had told me the rifle was ready for pick up and payment was still needed. I don't live in California nor was I aware of the fact that they don't save your credit card information after putting it into the website, thus me having to call them to complete the purchase when the rifle was completed. AirsoftGI has always been quick for me,and they always surprised me with how fast they got things shipped out me in the past. With this delay on my repairs and with no compensation of the time lost or anything offered. I'm a little upset, I always considered them to be the "top-tier" company for anything air-soft. To have such a big delay, and then mix up my order for a "pick-up" order was just unorganized and unprofessional to me. I'm disappointed and let down as a true AirsoftGI fan.

Airsoft GI was great with helping me get what I need. I am completely satisfied with the navigation of the site, availability of the products, and the prices. The one thing I did not like was that after I ordered, they required me to confirm the order in a phone call. They said they called me everyday for 10 days, but I never received a call and my order was refunded without me knowing it. Everything else was perfect.

We ordered a magazine for a King Arms G3/T3 variant. The magazine was out of stock, and we were notified. We chose to hold our order until their next shipment came in from the manufacturer. AirsoftGi customer service call and told us our order was placed on backorder with 6-8 weeks till it would ship out. Alright, thats not their fault. However, It has been 10 weeks, and no update was given by airsoftgi. Pretty disappointing, but no other retailer carries the magazine in the U.S. so we are forced to wait. Not cool ASGI, not cool.

Order placement and processing - Good. Order shipment - Expensive but Good. Order Fulfillment - Disappointing/ Poor Ability to post a Review on the Site - Poor I purchased a Techie's Dream mystery box V3 in July'18 and received a sniper rifle LT-96. Pretty cool with the exception that there was no upper receiver, outer or inner barrel and no trigger assembly. I did receive the stock and some extras like sling, bipod, bb tube? and a tri-rail pc. Being a guy that likes to "Tech" guns, its hard to do that with a gun that is missing half its parts and no way of purchasing said parts to make repairs. I get it, its a mystery box and there is no control over what you receive. However AirsoftGI should not be sending out unfix-able guns in their Tech mystery boxes. Its like I received a garbage box instead of a mystery box. This box should have been sent out in one of the mystery parts boxes and not as repairable gun/ Tech Box. I feel AirsoftGI should replace my unit with another. Order# 955277 I like buying these because its great practice at a affordable price, but you cannot "Tech" that is broken if you cannot acquire all the parts. Furthermore I have made 2 attempts to review my purchase on the AirsoftGI site and neither has been posted in a timely manner. Screening customers reviews is just bad business.

This place is great, always great prices and friendly help. There content on the internet is next to none and while I've had a few problem with my orders there always there to back you up. I've bought from alot of other places but after the run around they gave me I'm proud to say I'm part of the Airsoft gi army

The airsoft gun we purchased was as described and arrived quickly.

Love ordering from Airsoft GI. There customer service is bar mone! And getting a free mystery gift always entices me to order more stuff more often.

great experiences every time

It’s a good place to buy stuff but most of it is sold out, and shipping is expensive and none of the coupons work

Great customer service. The techs are very knowledgeable and understanding of someone who is new to the sport.

Every time I order items from Airsoft GI I am giving good competing prices with other retailers and all products come with amazing quality. I would recommend their services to everyone!

I received my airsoft guns(which I spend almost $230 on including shipping). 1 of 2 guns the stock cover was not properly manufactured and will not stay on gun. I contacted by email asking if they can send new cover or stock so I do not have to return whole items back. I was told that they are looking for stock cover. After a week of being told this I sent another couple emails then I get email back pretty much accusing me of lying and wanting pictures of broken item. Item clips were not broken it was manufactured to small and will not clip on. I tried calling customer service number and no one was available to talk to me and hung up with no options to leave a message. I tried but was treated poorly. To me it seems like they do not value there customers which is to bad my kids just got into airsoft and will be buying more stuff but I guess I will look somewhere else. Thanks for not standing by you producted. Both items do not work properly and having problems returning

Products were fine, prices tend to be a little higher then the competition but they had the items I wanted in stock so..... Their shipping time frame was very poor. In my opinion it took too long to ship my orders out and the shipping service itself took too long. I have purchased many times from a competitor located in the the same state and receive my items in no more then three days. These orders took over a week to receive. I am currently still waiting for another order. They offer upgraded shipping services but at ridiculously high prices making them unaffordable. Only having an “excellent” rating in the high 50% range and a “great” rating in the high teens definitely tells the story. The free gift idea is nice in theory but I doubt someone that only buys a bottle of BBs will ever receive a free gun. And if they do I would imagine they spent thousands of dollars with them in the past.

I love it but it doesn't have slot of options of choices anymore

Great services and awesome product

On time delivery was the right part all pieces was assembled an correct connectors the only thing was the mystery gift was t shirt an it was small not my size but a good experience

I purchased the 2018 “gods of guns” mystery box. The item I received was the “apex M4 with B.A.S. stock valued at $225. My opinion is this gun is not worth the msrp. Poor manufacturer packaging, no manual, poor assembly. It had loose rails and the fire selector fell of with the first flip to semi-auto. Airsoft GI was quick to tell me to send it in for warranty work, but I told them I’d just try to fix it my self ( which was easy enough). It save me the turn around time of sending the rifle in, waiting for repairs, and returning it back to me.

TERRIBLE customer service

Airsoft GI has one of the largest selections of Airsoft products out of any other store and website I have ever visited. Their integration of various niche products for different tactical setups is a nice touch. The new spin to win feature keeps me coming back for a free shot at winning something. The free mystery gift in every purchase is a good idea on paper but I have now ended up with a lot of useless junk that they have tried to clear out of their inventory. The products always show as discounted which may be true, but this is counter balanced by the obsurd shipping prices. $25 for standard UPS shipping? Are you kidding me? Other sites like Evike give you free shipping when you spend over $100, and in order for me to get a $150 gun from Airsoft GI I have to spend another 20-30 dollars on shipping alone. This is why my rating is 3 stars: good assortment of products with lots of little bonuses but falls short because of shipping prices.

Some of the best quality stuff I've bought in years

Put an order in for an item that was in stock at the time. 3 weeks later after emailing nonstop they finally get back to me stating the item was never in stock. Requested a refund and never received it.

I got the mystery box for my son. Got a very nice AK and a few nice extras! My son is very excited. I’ve always been pleased with my purchases here.

Great place Great products and Great prices

Packages arrived quickly with no problem. Everything was packaged well and it all works very well. I fully plan on using Airsoft Gi for pretty much all my needs for this sport.

Fast shipping. Easy return when I ordered the wrong item. These guys are great!

I usually buy from Airsoft GI when a mystery box comes out. I got one for gear a while back, and I got the 15th Anniversary God of Guns Mystery Box. I’m not gonna lie, I didn’t think much of it. I reloaded the page for about 5 minutes until the box went active, and then purchased it on the spot. Too easy. I’m known for having extremely bad luck amongst my friends and family, so I thought I was gonna get stuck with a low-end rifle that cost as much as the mystery box did. Well, I didn’t win the minigun, but I never expected to. I did, however, win the M132 Microgun that I also wasn’t expecting to win. The box came and it looked like a regular rifle box, but it didn’t weigh pounds, it weighed ounces. I open it, and there’s an “Airsoft and Chill” shirt and a small plastic card. On the card gave the congratulatory winning statement, along with instructions on how to get the actual prize mailed. I got it done the same day and the package was out the next morning. Didn’t take more than 3 days. 10/10 would buy more from Airsoft GI.

Michael at Airsoft GI was extremely helpful with my return. Thank you!

Assembly instructions were vague but good quality product and prompt response from customer service (less than 12 hour by email)

Airsoft gi is just a great website. I have had an issue before and they helped out without a problem. They are a great group of people and they have set a great example to me of the airsoft market.

Good customer service and fast shipping

Awesome experience

Fast and easy service. And mystery box are well worth it.

I meant to buy a mystery bag but instead just bought the bag itself. The people I emailed explaining this were no help at all. I kept trying to explain my situation to them but they wouldn't just look up my order to see what I did wrong and help me fix it. They just kept sending me in circles and told me to stop flooding their email which I didn't think I was, I just wanted help. I finally got ahold of someone to return the package and then I had to pay 10 dollars to ship it back myself. They didn't even provide me a return shipping label which I thought was a little ridiculous. First time shopping there and now my last time. Bummer because they have some cool stuff but I don't want to go through something like that again.

They have great customer service online and in stores. If you have any questions they will respond right away when you email, unlike other companies that might take days or weeks. Also they are very fast and easy in there walk in stores. For example, they know where all their items are and are very fast in transactions.

I love airsoftgi for their website specifically. I live in New York and there aren't any big airsoft stores near me, and until recently, hardly any fields. Airsoftgi has so many options on their website for all types of levels of airsoft. Honestly they make their money but they offer good deals. Lately they have this mystery gift and I got a t shirt, which is awesome because it was free. I am hoping to one day receive something really worth it. I only trust airsoftgi and evike with my airsoft business, and have never been let down... Other than the lack of coupons being applicable, due to many guns and gear saying *no coupon or *no shipping coupons